Refund policy

You have 7 days from delivery to return a scanner for any reason. The window runs from the date DHL records delivery — not from the date you ordered, and not from the date we dispatched.

To be eligible the unit must be complete, undamaged and in a condition we can resell: the scanner, the activation code card and the quick start guide, in packaging that will survive the return journey.

How to start a return. Email fix@carpm.in or WhatsApp +91 82878 05515 with your order number and what is wrong. A person reads it. There is no RMA portal and no form to fill in first.

Return shipping is yours. You arrange and pay the freight back to Gurgaon, and any duty charged on the return leg. Please use a tracked service — a parcel we cannot trace is a claim we cannot action.

Refunds are issued to the original payment method once the unit reaches us and has been checked, normally within 3 working days of arrival. We refund the price you paid. We do not refund the import duty you paid your own government; that is charged by them, not by us, and you may be able to reclaim it from your customs authority on proof of export.

A parcel refused at customs is not a return. Returns and refunds are approved only after a delivery has succeeded. A parcel refused or abandoned at customs is returned to India or destroyed and is not refunded. See our Shipping policy.

Faulty units are covered separately by the 12-month warranty, which is a replacement rather than a refund. See our warranty terms.

Statutory rights. Nothing here limits any right you have under the consumer law of your own country.